Domestic appliance manufacturer Hoover Candy Group has appointed a new head of customer service operations to its contact centre in Bolton.
With experience spanning almost three decades, including leading customer service teams for British Gas, BskyB and Boohoo, Angela Wallace will lead the Group’s 120-strong workforce which handles incoming enquiries for the Hoover, Candy and Baumatic brands.
Reporting to operations director Andy Lane, Angela’s remit covers the customer service, spares, contracts, key accounts and training team.
Hoover Candy Group head of customer service operations Angela Wallace said: “The business is passionate about offering great service and caring for its customers, which is a perfect fit for me.
“I believe that people do business with people, not brands and working with my team in Bolton I am confident we can deliver an exceptional service with a fully-engaged team.
“My vision is to put my experience and passion into creating an outstanding customer experience through a switched-on workforce that will deliver incredible results for the business and to make Hoover Candy an industry leader in service.”
Hoover Candy Group operations director Andy Lane added: “Even though the Group is more than 100 years old, it has never stopped evolving and there’s a lot of innovative and stylish products launching in the coming months, so Angela has joined us at an exciting time.
“We’re sure that her knowledge, experience and customer service acumen will prove to be invaluable to the team and help it to realise and achieve its full potential.”