Indesit announces campaign to remedy potential safety issue with dryers

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Indesit Company S.p.A. has announced an ongoing corrective campaign to remedy possible safety and quality issues with certain of its legacy products. The campaign is focused on dryers sold under the brand names of Hotpoint, Indesit and Creda between April 2004 and October 2015.

Following Whirlpool Corporation’s acquisition of the Indesit business in October 2014, Indesit began working with Whirlpool’s global safety experts in reviewing the Indesit product portfolio in accordance with Whirlpool’s risk management systems and methodologies.

As part of that process, in 2015, Indesit engaged in thorough investigations of incident reports associated with two of its dryer production platforms, the company reveals. This led to Indesit reporting the issue to regulatory authorities for consideration. These discussions determined that corrective action of the affected dryers is required.

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Indesit has implemented modifications at the point of manufacture to ensure that dryers produced after October 2015 are not affected by the issue. An outreach and service campaign is underway to modify products that have already been sold. Consumers may continue to use the affected dryers until they are modified through the outreach and service campaign, provided they are not left unattended during operation, Indesit advises. If left unmodified, in some rare cases, excess fluff can come into contact with the heating element and present a risk of fire.

The company is now asking owners of Indesit, Hotpoint and Creda brands, who have not had their appliances already repaired, to contact Indesit. Indesit will arrange a service visit and modify the dryer in the consumer’s home at no charge.

Consumers with an Indesit, Hotpoint and Creda branded dryer purchased between April 2004 and October 2015, can visit one of the dedicated safety websites http://safety.hotpoint.eu or http://safety.indesit.eu or contact the company on 0800 151 0905 for further information.

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