Bertazzoni enhances customer experience with new aftercare team

In Industry News, New Appointments On

Premium Italian kitchen appliance manufacturer, Bertazzoni, has appointed a new aftercare team to support the delivery of a best in class consumer experience.

Coventry-based repair agent and customer technical advisers, Midland Range Cooker Repairs Ltd (MRCR), will provide national coverage for Bertazzoni’s freestanding and built in product portfolio.

MRCRs extensive experience with prominent range cooker brands, its fleet of vehicles carrying specialist parts and manufacturer-trained engineers at the helm were all key attributes that attracted the brand.

Maurizio Severgnini, managing director at Bertazzoni UK & Ireland, said: “As a brand with a prestigious and lengthy history engineering beautiful kitchen appliances, we aim to deliver the best possible experience for our customers, from start to finish.

“MRCR is one of the UK’s most reputable repair agents for range cookers and there’s a lot of synergy between their business and ours as a family-run outfit, so we’re pleased to be able to work alongside them to provide a first-class service across our freestanding and built in product portfolio.”

Darrell Atherton, director at MRCR, said: “It’s a real privilege to work with such a premium brand and products of such high quality.

“Whilst we don’t have 137 years under our belt like Bertazzoni does, over almost four decades we have amassed the specialist knowledge and personability to support customers, with our fleet on hand for servicing and repairs. We’re confident that this is the start of a very positive relationship.”

Consumers will be able to reach the Bertazzoni care team via phone, email or the Bertazzoni website.

To find out more about Bertazzoni and its products, please visit https://uk.bertazzoni.com.

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